For Simpro Users
The average trades or construction business loses 30–40% of enquiries before anyone picks up the phone.
Stop losing jobs before they reach Simpro.
Your team runs jobs brilliantly once they're booked. But between an enquiry landing and someone actually responding? That gap is costing you tens of thousands a year. We close it - permanently.
Without this system:
- Enquiries sit in inboxes for hours (or days)
- Quotes sent but never followed up
- No visibility on what's being chased
- Office staff stretched thin on callbacks
With this system:
- Every enquiry responded to in under 5 minutes
- Quotes followed up automatically until a decision is made
- Live pipeline visibility before anything hits Simpro
- No extra hires needed
Free 30-minute audit. We'll show you exactly how many jobs you're losing - and where.
Approved Simpro Registered PartnerSimpro tells you what happened. It can't stop enquiries going cold.
A quote request comes in at 10am. Your office is flat out dispatching crews, chasing parts, handling customer callbacks.
By 3pm someone gets round to replying. The customer's already called two other companies - and one of them picked up straight away.
You didn't lose that job because of your price.
You lost it because nobody answered fast enough.
And the quotes that did go out? Half of them are sitting in inboxes right now. No follow-up. No chase. No system.
Simpro is brilliant at running jobs. But it wasn't built to win them.
Enquiry comes in
Phone, web form, email
Hours pass
Office is busy running jobs
Customer calls someone else
They needed it done this week
Job goes to a competitor
You never even quoted
This cycle repeats 10–15 times a month in the average trade business.
We build the system that sits in front of Simpro.
Everything between "enquiry comes in" and "job is booked" - automated, instant, consistent.
Missed calls get returned automatically. Web enquiries get an instant response. Quotes that go quiet get chased up - without your office team lifting a finger.
By the time a job hits Simpro, it's already a confirmed booking. Your estimators quote. Your project managers plan. Your crews turn up. Nobody's chasing cold callbacks.
Think of it as the front-of-house your trade business has never had.
How Lead Hero connects to Simpro
What changes when this is installed
Under 5 min
Every enquiry gets a response
2× more jobs
From the same enquiry volume
Zero extra hires
Automation handles the follow-up
- Quotes don't sit in inboxes going cold
- Follow-up runs automatically - nights, weekends, bank holidays
- Your office team handles booked jobs, not chasing callbacks
- The founder stops being the backup receptionist at 7pm
"We were losing 3 out of every 10 enquiries before they even got to Simpro. Now every call, form, and email gets a response in minutes - not days. We booked 14 extra jobs in the first month alone."
Mark D.
Operations Director, Electrical Contractor
Verified Simpro User"Our estimators were drowning in callbacks. Now the follow-up runs itself - quotes go out faster, customers actually pick up, and we've cut our quote-to-job time in half."
Sarah K.
Office Manager, Plumbing & Gas
Verified Simpro User"We thought the problem was not enough enquiries. Turns out we were just slow getting back to people. The difference was immediate - 40% more jobs from the same ad spend."
James W.
Director, HVAC
Verified Simpro User"Before this, our pipeline was a spreadsheet the office updated on Fridays. Now I can see every enquiry, where it's at, and what needs chasing - before it ever touches Simpro."
Rachel T.
General Manager, Fire & Security
Verified Simpro UserHow it works
Audit
We map your enquiry-to-job pipeline - every touchpoint from first call to booked job - and show you exactly where you're losing work.
Install
We build and deploy your conversion system: instant response, automated follow-up, quote chasing, and booking - all running in front of Simpro.
Optimise
We continuously improve response times, messaging and conversion rates so you book more jobs every month from the same enquiry volume.
Built for trades
This is specifically for trade and field service businesses using Simpro who are already getting enquiries but losing too many before they become jobs.
- Electrical, plumbing, HVAC, fire, security, or facilities
- 5 to 50+ staff - you've got crews, not just a van
- Using Simpro for job management already
- Getting enquiries but know you're losing work
- Want more booked jobs without more ad spend
Not for one-man bands or businesses spending less than £500k.
Book Your Free Pipeline Audit
30 minutes. We'll map your enquiry-to-job pipeline and show you where work is leaking. No pitch. No obligation.
We take on 4 new Simpro partners per month.